Returns Policy

Refunds

Due to the bespoke, made to order, nature of our business we can only refund or exchange damaged or faulty items. In the unlikely event your goods arrive faulty they will be exchanged or fully refunded, providing we are notified no more than 7 days of the item/s being received via email at nalaandme@outlook.com, the item then must be returned to us within 7 days of our response.

Exchanges

COLLARS

Please ensure that you measure your dog carefully whilst deciding on sizing, if you have any worries about sizing please contact us. We are only able to exchange incorrect sizes for an item of the same value. Returned goods must be in the condition sold and unused with original packaging and any tags intact. We regret to inform you that we cannot exchange items that have been customised or personalised, so please double check your measurements! We advise carefully trying collars on a clean pooch before use.

ACCESSORIES

We regret to inform you that we cannot exchange items that have been customised or personalised, so please always double check your order before completing.

Please ensure your order information and contact details are included in your returns parcel. You must notify us no more than 7 days of the item/s being received via email at nalaandme@outlook.com. Please then allow us 7-10 days to process your return. We cannot be held responsible for goods lost or damaged in transit. Delivery charges will apply for all exchanges.

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